For purchases in Greece, kloni.gr offers the possibility to change your product completely free of charge the first time, without being charged any shipping costs.
This option includes all products that have been purchased at the original purchase price, without any discount and without the use of any discount coupon in the entire order, it also does not include the products in which a special size adjustment has been made for you such as ring size.
Exchange of any product is accepted within 15 days from the day you received your order. The product must necessarily be in excellent condition, with all the contents of the original packaging. Particularly for jewelry and watches, use must be limited to only a few minutes of rehearsal in a closed space, no contact with sun, water or acidic elements such as sweat is allowed, while any protective element of the product such as gelatins or safety tapes must be maintained.
For the return, please inform us by e-mail or telephone and inform us of your desire to change the product. Alternatively, to immediately reserve the new product you want, you can place a new order, noting in the comments that it is a change. Any difference arising between product price and shipping costs will be incorporated into the final document after you have been notified by e-mail.
The process is completed by sending the new product from us, which is delivered to you by the courier with an exchange process.
Note that in the case of using the above change procedure:
- In a new exchange you will be charged any shipping costs incurred.
- You lose the right to withdraw from the contract, so no refunds can be made.
In case of not using the above service, you can use the free shipping costs (to and from us) for any product repair needed, valid for 1 month from the original purchase.
In order to change a product from abroad, you will have to send the new product back at your own expense and then we will send you the new one.
Right of withdrawal
You have the right to withdraw from this contract within 15 calendar days without giving any explanation.
The withdrawal period expires 15 calendar days from the following day.
In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (eg a letter sent by post or email). You can use the attached withdrawal form template, it is not mandatory.
In order to meet the withdrawal period, it is sufficient to send your statement of exercise of your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will refund to you all monies received from you, including delivery costs (excluding additional costs due to your choice to use a delivery method other than the cheapest standard delivery method offered by us), without unjustified delay and in any case within 14 calendar days from the day we are informed of your decision to withdraw from this contract.
We will process the above refund using the same payment method that you used for the original transaction (except cash on delivery).
Return
You must send back the goods or deliver them to the following address: , without undue delay and in any event within 14 calendar days of the day on which you tell us that you are withdrawing from this contract. The deadline is deemed to have been met if you send back the goods before the end of the 14 day period.
We inform you that you will bear the direct cost of returning the goods, the amount of which will be deducted from the amount to be returned, if you wish the Store to pay the return cost.